Troubleshooting Your Video Player

The video won't play—what's wrong?

There are two video options. The recommended format is streamed through a Flash player, so you need to have the latest version of Adobe Flash installed on your computer. To download it, please visit Adobe. The alternate video format is Windows Media Video (WMV) which requires a player such as Windows Media Player. To download it, please visit Microsoft.

Why does the video keep stopping and starting while I'm watching it?

If a video doesn't play continuously, it may be due to your connection speed. You'll need a broadband connection with at least 500+Kbps for the best viewing experience. It's also possible that our servers are experiencing high traffic, which sometimes affects the speed.

Why can't I hear the audio when I'm watching a video?

To make sure that you hear sound while watching videos, please check the volume controls on your computer. Also, be sure to increase the volume on other conventional video players on your computer, such as Real Player or Windows Media. This may have an effect on your computer's master volume levels. Next, check to see if your system meets these requirements for running the video player:

• Adobe Flash Player 7.0+ plug-in
• Windows Video Player 10+
• Windows 2000 or higher with latest updates installed
• Mac OS X 10.3 or higher
• Firefox 1.1+, Internet Explorer 5.0+, or Safari 1.0+
• Broadband connection with 500+ Kbps

If your system meets all the requirements, but the video player still isn't working properly, please try troubleshooting with a different browser. Also, please test the audio on multiple videos.